Unified Communication - Resource Library
For more information about Cisco UC solutions please explore the sections below.
Cisco Solution Resources
Solution Briefs
Cisco Notifi-ED | |
Cisco Notifi-Ed Solution for School Safety and Security Application Deployment Guide | |
Cisco Smart Business Communications System - Brochure | |
Customer Contact Solutions | |
Digital Media in Schools Overview | |
Unified Communications Solution Brochure | |
Product Briefs
Cisco Integrated Services Router Unified Communications Bundles | |
Cisco Unified Communications 500 Series for Small Business | |
At-a-Glances
Cisco Smart Business Communications System - Q&A | |
Cisco Unified IP Phones Guide | |
Cisco Unified Workforce Optimization 1.2 for Cisco Unified Contact Center Express 7.0 | |
Overview of Call Recording and Quality Management for Cisco Unified Contact Center Express | |
Overview of Cisco Unified Contact Center Express 7.0 Workforce Management | |
Technical Overview of Call Recording and Quality Management for Cisco Unified Contact Center Express | |
The Business Case for Cisco Unified Workforce Optimization Quality Management | |
Solution Blueprints
Cisco Smart Business Communications System - Blueprint | |
UC Solution Blueprints - Small Business | |
Whitepapers
Architectural Strategies For Unified Communications: Accelerate Collaborative Transformation | |
Cisco Campus Communications Fabric: A New Framework for Campus Network Evolution | |
Debunking the Myths of Unified Communications | |
Enhancing Business with Smarter More Effective Communications | |
Making the Business Case for IP Communications | |
Miercom Report on Cisco Smart Business Communications System | |
Next-Generation Cisco Unified Communications Platform Accelerates Return on Investment | |
Unified Communications Applications - Uses and Benefits | |
Voice Security Primer: Protecting the Voice Infrastructure | |
Case Studies
Australian Training Institute Improves Student Service and Customer Satisfaction | |
Cisco's Own IP Telephony Migration | |
Converged Network Helps University Extend Reach | |
Employment Firm Improves Communications and Productivity | |
Enhanced Productivity, Service, and Sales | |
Growing Service Provider Showcases Customer Service | |
How New Unified Communications Deployment Raises Productivity for Cisco Sales | |
Insurance Firm Increases Competitive Advantage | |
IP Communications Helps Regional Bank Expand | |
Lumber Company Improves Caller Response Time | |
Produce Importer Keeps Pace with Fast-Moving Marketplace | |
Software Company Improves Collaboration | |
State Agency Improves Effectiveness by Giving Database Access From IP Phones | |
Western Australian Department of Education - end-to-end e-learning solution | |
Cisco Interaction Network Broadcasts
 | IP Telephony without the Migration MigrainesDiscover how to migrate to IP telephony without the migraines, as TechWiseTV reveals customer-tested secrets for transitioning easily and safely from your old private branch exchange (PBX). |
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 | Pushing the Boundaries of CollaborationExplore the newest collaboration solutions from Cisco that eliminate the technology barriers between organizations. |
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 | Extending VoIP to Wireless LANsLearn the unique challenges involved in extending voice to your wireless LANs and discover how to solve them. |
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 | Applying Web 2.0 to Your Business ChallengesLearn how you can use Web 2.0 applications to solve business challenges, supercharge employee collaboration, and promote innovation. |
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 | VoIP Applications: Beyond the Dial ToneLearn how easy it is to write third-party applications that will accelerate your Voice over IP investment payback. |
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 | Essentials of Successful VoIP MigrationDiscover how VoIP works and learn what is needed to transition successfully and cost-effectively to a converged network. |
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 | Empowering Branch Offices - Communicating with the Big DogsEmpowering employees (and partners)Learn how Cisco Unified Communications cost-effectively extends feature-rich main office functionality to branch locations. |
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 | Remote Control: Full Functionality for the Mobile WorkerSecure and optimize your operationsHow to extend your network and resources with wireless and mobility solutions so employees function effectively from anywhere. |
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 | Find me now! Deploying Scalable Mobile/Remote SolutionsDynamic scaling of your businessSee how the Self-Defending Network can be extended to eliminate security weaknesses in wireless and other emerging. |
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 | Continuous Communications Before, During and After a DisasterPlanning for the unexpectedWith Cisco Unified Communications, reliable, yet cost-effective disaster recovery and emergency communications solutions are now a reality for organizations of any size. See the technologies available and learn how to architect and implement them. Discover how you can create redundancy on a single voice and data network for rapid recovery. Find out how to enable your employees to work transparently from anywhere in the event they can't come to the office. Finally, learn how E911 service can provide greater safety for your workforce. |
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 | Supercharge your Business Processes with CommunicationsDifferentiating your businessDiscover how integrating your communications and applications can help optimize your business processes. You will learn how you can dramatically improve customer service, simplify your daily operations, and ultimately transform the way you conduct business. |
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 | Secure Customer CommunicationsHow to Safeguard Your Unified Communications InvestmentLearn how to secure your IP Telephony network from toll fraud, spoofing, eavesdropping and more with secure solutions. |
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 | Unify a Mobile WorkforceMany businesses find their employees are going mobile. Preparation is important for a successful mobile work program. Find out how you can connect people to people, respond to customers faster, and prepare employees to work anywhere & what policies are needed. |
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